Question 1

Who is MinuteOne for?

Accepted Answer

High-ticket coaches and course brands with inbound leads from ads, VSLs, applications, or webinars, where speed-to-first-call drives booked sales calls.

Question 2

What happens when a lead comes in?

Accepted Answer

We validate the payload, run compliance gates (consent, windows, suppression), then dial in the first minute when allowed. The agent qualifies and books or routes to your team.

Question 3

What number calls my leads?

Accepted Answer

US-first pilots use a verified +1 caller ID assigned to your workspace. The exact number and verification state appear in setup before any real test or live call. Callback behavior is confirmed during managed onboarding.

Question 4

Will it sound robotic?

Accepted Answer

Managed scripts with natural turn-taking. Three labeled synthetic paths (coaching, training/cert, agency client) on the samples page; hear audio when configured. Closers still own the sale.

Question 5

Does it replace closers or setters?

Accepted Answer

No. First-response and pre-qualification only. Humans still close. Many teams free up setters for high-intent work.

Question 6

What is the First-Minute Pilot?

Accepted Answer

A 30-day managed kickoff: connect your lead source, configure script and policy with us, cover eligible leads, weekly optimization, and written ops success metrics. Demo is free; pilot is paid so configuration and consent are real.

Question 7

Is there a free trial?

Accepted Answer

No open free outbound minutes (real carrier + compliance cost). Book a demo; live dials start in a paid pilot so configuration and consent language are correct.

Question 8

What is the Operational Pilot Guarantee?

Accepted Answer

If you meet agreed volume and consent prerequisites, and we miss the written pilot SLA on our side (e.g. time-to-dial for eligible leads), we extend the pilot 14 days at no platform fee or credit unused prepaid calls. We do not guarantee revenue, show rates, or closes.

Question 9

How is consent handled?

Accepted Answer

Calls only proceed when consent metadata and campaign rules pass. We store consent text version, channels, and timestamps for audit. Your counsel must approve language and jurisdictions before production calling.

Question 10

How do I cancel?

Accepted Answer

Pilot is one-time and managed offline. Contact your MinuteOne pilot owner for plan changes. Self-serve Stripe portal is only available when enabled for your workspace; until then do not assume in-app cancel/update works. Export workspace data and deactivate under Settings anytime.

Question 11

Can I export or delete my data?

Accepted Answer

Yes. Owners/admins can export workspace JSON from Settings. Account deletion deactivates the user and closes sole-owner workspaces; contact support for hard erasure requests.

Question 12

Do you offer Google/Microsoft login?

Accepted Answer

Not yet. Email + password, invite links, and password reset are supported. OAuth is on the roadmap if ICP demand is clear.

Quick answers

Product

Pilot & pricing

Consent

Account